Proclaimer FAQs and Troubleshooting

The information below will help you understand your Proclaimer better and answer some of the common questions you may have.

Q: Why does my Proclaimer display "Disk Error," "Data Error," or
"Searching, searching ... "?
A: This can indicate that the language chip has been corrupted and needs to be replaced. To receive a replacement language chip, contact Customer Service.

Q: Why does the power light flash red continuously when the Proclaimer is plugged in for charging?
A: This indicates that the Proclaimer's battery is not charging. To fix this, unplug the Proclaimer from the adapter; turn the hand crank (located on the left-hand side) for 1 ½ minutes; plug Proclaimer back in to the adapter. If power light still blinks red continuously, repeat above process three times. If problem persists after this, contact Customer Service.

Q: Why does the power light flash red-green alternately after the Proclaimer's battery is charged, and will ONLY run when plugged into the adapter?
A: This can indicate a defective battery. To fix this, unplug the Proclaimer from the adapter; turn the hand crank for about 1 ½ minutes; plug Proclaimer back in to begin charging again. If problem persists, contact Customer Service to replace the battery.

Q: Can I replace my Proclaimer's battery with any similar battery?
A: No, a battery provided only by Faith Comes By Hearing should be used. Contact Customer Service to replace the battery.

Q: What does it mean if my Proclaimer only plays for a short time?
A: The battery is probably not fully charged. The battery has an average life of only 3-4 months. If the Proclaimer was unused for this length of time, you will need to fully charge the battery according to the instructions. (See instructions included with Proclaimer or click here to view PDF instructions).